Privacy Policy

Last updated: 20/10/2025

At Midgard Tree Services, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you contact us, use our website, or hire our services.

1. Who We Are

Midgard Tree Services (“we”, “us”, or “our”) provides professional tree surgery and hedge maintenance services across [insert service area].

If you have any questions about this policy or how we handle your data, you can contact us at:
Email: midgardtrees@hotmail.co.uk
Phone: 07888 699267
Address: 26-28 Molesey Road, Hersham, Walton-on-Thames, Surrey, KT12 4RQ

2. Information We Collect

We collect personal information only when it is necessary for us to provide our services or respond to your enquiries. This may include:

  • Your name and contact details (email, phone number, address)

  • Details about the property or site where work is to be carried out

  • Any correspondence or messages you send to us (such as email or contact form submissions)

  • Payment details when processing invoices

We do not collect or store unnecessary personal data.

3. How We Use Your Information

We use the information you provide for the following purposes:

  • To communicate with you regarding enquiries, quotes, or bookings

  • To deliver the services you have requested

  • To send invoices and process payments

  • To maintain internal business records and comply with legal obligations

We will never sell your data or share it with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data based on one or more of the following:

  • Contractual necessity – to provide the services you request

  • Legal obligation – to comply with tax and accounting laws

  • Legitimate interests – to operate and improve our business effectively

5. How We Store and Protect Your Data

We take reasonable and appropriate measures to keep your personal information secure.
Your data may be stored in password-protected systems, secure devices, or trusted cloud services that comply with UK GDPR standards.
We retain personal data only for as long as necessary to fulfil the purpose it was collected for or as required by law.

6. Sharing Your Information

We may share your data only when necessary, such as:

  • With our accountants or legal advisers (for business administration)

  • With trusted contractors working under our instruction (if applicable)
    All third parties are required to keep your data secure and use it only for the intended purpose.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of any inaccurate information

  • Request deletion of your personal data (where legally possible)

  • Object to or restrict certain types of processing

  • Request transfer of your data to another service provider

To exercise these rights, please contact us using the details provided above.

8. Cookies and Website Data

Our website may use basic cookies to help it function correctly and analyse traffic.
You can choose to disable cookies in your browser settings if you prefer.
We do not use cookies for advertising or tracking purposes.

9. Links to Other Websites

Our website may include links to other websites for reference.
Please note that we are not responsible for the content or privacy practices of other sites.

10. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements.
The most recent version will always be available on our website, and the “Last updated” date at the top will indicate when it was last revised.

11. Contact Us

If you have any questions, concerns, or data requests, please contact:

Midgard Tree Services
Email: midgardtrees@hotmail.co.uk
Phone: 07888 699267
Address: 26-28 Molesey Road, Hersham, Walton-on-Thames, Surrey, KT12 4RQ